We are committed to delivering your order accurately, in good condition, and always on time promised by us on our website.

Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to ship each item in your order within 2-3 working days of the order. However, in some cases, we may take longer, up to 5 working days, 

We ship on all weekdays (Monday to Friday), excluding public holidays.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through UPS.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

UPS does not meet its service guarantee, customers can notify MB wholesale LLC, and we will gladly place the claim with UPS to recover your shipping costs. MB Wholesale LLC will credit customer accounts for the shipping fees from successful claims as soon as the claim has been paid by UPS.

TRACK PACKAGE

You may track the shipping status of your order on our website, by clicking at the Track your Order section.

DECLINE SHIPMENT

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call  +1 (317) 803-9060 mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

FREE SHIPPING

Free shipping over $1000. Offer will not be applicable to discounted prices.

FLAT SHIPPING RATE $15.00

Shipping rates are determined by size, weight & distance. Shipping costs will be added to your order after it is packed & weighed. Flat Shipping Rate applies up to 21 lbs. Box (18' X 18" X 18').  An overweight charge applies to shipping. 

SATURDAY SHIPMENTS

UPS Ground operates only on Saturdays for the four weekends between Thanksgiving and Christmas. During the rest of the year, We will pick and pack all Saturday orders that specify UPS Ground as their method of shipment; however, those packages will not begin moving until the following Monday.

SUBSIDIZED SHIPPING

All our available shipping methods are either flat-rate or have Freight shipping options. Please remember, though, NON-VAPE FEDEX OR UPS Ground does not deliver on Saturday.

Shipments outside the contiguous 48 states and shipments that include bulk items are not eligible for MB Wholesale LLC's free or flat-rate options

DELAYED AND LOST SHIPMENTS

Shipments can experience delays and complications beyond MB Wholesale LLC's control. While we will make every effort to work with the carriers on your behalf to locate and expedite these shipments, customers assume full responsibility for their packages as soon as they have been shipped from MB WHOLESALE LLC (FOB Shipping Point). MB wholesale INC will not take any responsibility for lost packages or wrong addresses. Customer who claims a lost package at UPS or MB wholesale LLC will pay you $100.00 store credit.

DECLARE VALUE OR SHIPMENT INSURANCE

Declared value advantage is available at the checkout, 1.5% amount of your total order, to protect your high-value shipment by UPS. If the package is lost or damaged, you can claim your shipment value. Gain Peace of mind.

DIRECT SIGNATURE SERVICES

Service available by UPS. Direct Sign means someone at least 21 years old in this address to sign for the package, otherwise, they leave the package outside without knowledge. The customer must inform us of this service. We will apply a charge extra of $4 per package.

CASH ON DELIVERY (COD)

We are not able to provide cod services due to some restrictions.

SHIPMENTS TO RESIDENTIAL ADDRESS AND POST OFFICE BOXES(P.O BOX)

Because of federal and state regulations requiring age verification, MB WHOLESALE LLC ships to commercial addresses only. Shipments to residential addresses or post office boxes may be canceled without warning. Continued shipping to residential addresses may result in account cancellation without warning. We are not able to provide cod services due to our shipper restrictions.